Help improve the Email sent to "introduce" patients to Arthritis

Help improve the Email sent to "introduce" patients to Arthritis

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By Dr Irwin Lim, Rheumatologist

I thought I would share some progress we've made since Flora, our Rheumatology Care Coordinator joined us.

Flora's role (explained here) includes helping patients adjust to the diagnosis of a chronic arthritis. She has created some introductory emails to send to patients who have just been diagnosed with Rheumatoid Arthritis, Ankylosing Spondylitis and Gout. We're working on more, but here's an example of the email being sent:

(I know I feature heavily in the linked content but it's hard getting the other rheumatologists to shift from their camera & social media-shy state!)

Dear Irwin,

You recently saw Dr Herman Lau and was given the diagnosis of Rheumatoid Arthritis.

By way of introduction, my name is Flora Wong. I am your Rheumatology Care Coordinator. My role is to assist you with any queries you may have regarding your diagnosis. Receiving a diagnosis of Rheumatoid Arthritis may be a stressful and difficult time and it is understandable that following a session with our specialists, you may have additional queries once you have had a chance to absorb and consider the information discussed. My aim is to facilitate and guide you through this journey further to your meeting with your doctor.

Below are links to further information about your diagnosis.

Our rheumatology specialists also maintain a blog about different Rheumatological disorders which you may find helpful.

Please do not hesitate to contact me should you have any further queries. My contact details are below.

Kind Regards,

Flora Wong
Rheumatology Care Coordinator

Chatswood +61 2 9413 2979 | Brookvale +61 2 9939 1065 | North Parramatta +61 2 9890 7633
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Arthritis requires an integrated approach. We call this, Connected Care.


What do you think? Is this something useful, and if so, how can we improve it?


Dr Irwin Lim is a rheumatologist and a director of BJC Health. You should follow him on twitter here.
Arthritis requires an integrated approach. We call this, Connected Care. Contact us.
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